Help Center

FAQ

Shipping Times:

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to our warehouses for dispatch within 24 hours after the order is placed. 

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 1 to 3  days to arrive at their destination but can take longer from time to time.  

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy shipping volumes, especially during the holiday seasons. Delivery can take longer, but our aim is to have your item reach you as soon as possible.

You can always'Track Your Order' and how it is being processed by simply following the link in our store.


OUT-GOING DELIVERY TIMETABLE 

ShippingOptions

Affordable Shipping Options for A1NAUTICAL Customers

Our flat rate freight shipping program offers great pricing via UPS. There are various flat rate freight programs provided to our customers:



ShippingOptions

Affordable Shipping Options for Our Customers

Our flat rate freight shipping program offers great pricing via UPS. There are various flat rate freight programs provided to our customers:


  • $9.99* Ground Terms & Conditions

  • NOT REFUNDABLE IF UPS FAILS TO DELIVER ON TIME.
    • Oversized items are included.

    • Must not exceed the size and weight limits for Ground shipments (weight under 150 lbs).
    • C.O.D. and any other requested special handling fees will be added to the promotional rate.
    • NOT REFUNDABLE IF UPS FAILS TO DELIVER ON TIME.
    • Oversized items excluded: 8’ or longer antennas, radars, satellite TV antennas, hotwater heaters, marine heads, some radar and satellite mounts, large battery chargers and inverters, powerwinch, Lewmar/Simpson Lawrence windlasses, anchor ropes, bow thrusters and tubes.
    • C.O.D. and any other requested special handling fees will be added to the promotional rate.
    • Available for orders placed through our online dealer tools only.

    For more information about our shipping options, including International shippingcontact us today or call Tel: (877) 515-0942.

    *A1NAUTICAL shipping prices are being offered as a A1NAUTICAL  promotion and do not represent typical UPS pricing. For information on UPS pricing, please visit UPS.com or call 1.800.PickUPS. These prices are offered for a limited time and can be withdrawn by A1NAUTICAL  at any time. Continental U.S. only. Alaska, Hawaii, and PR excluded. We utilize UPS, freight forwarders, and the US mail system at published rates. A1NAUTICAL reserves the right to exclude large, bulky and oversized shipments at our discretion



    We are dedicated to providing our products at optimum prices. Therefore Buyer is responsible for paying Tax involved, such as Import Duties/Tax, VAT etc.

    Customs fees depend on the laws of your country. In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.

    Hazmat items can only ship via UPS ground to the lower 48 states.

    This product is too large for common carrier UPS or Fedex. This shipment will be sent via LTL trucking. The cost for these shipments varies, so please email sales@a1nautical.com for an accurate quote.

    There is an oversized flag in the product download as well as an oversized warning indicated by the shipping box shown as yellow next within a product's listing.



    Yes, we do ship Internationally via FedEx, UPS, or USPS. Additional shipping charges may be required for oversize items. All international purchases are final and non-returnable. Warranty Service may be limited or not available outside the United States. The recipient is responsible for all duties, taxes, and custom feeds. Please contact your local office an estimate of these taxes.


    NOTE: Tracking numbers are not always available


    We will ship your order within 24-72 hours, please allow longer waiting times for international delivery. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase.



    Add all products to your shopping cart. While in the shopping cart page there is an "Estimate Shipping and Tax" section where you can input your shipping info to calculate shipping options available to you. You can also click proceed to checkout to input your complete address to see the calculated shipping options as well.

    Please note that your item may ship from warehouses located in all parts of the country. We make every effort to ship from locations closest to our customers. Items are shipped Monday - Friday excluding holidays. Overnight and two day delivery options exclude Saturday, Sunday, and major holidays.

    All orders over $500 will ship signature required. A signature may be required for delivery based on the carrier. It is their decision to request a signature as needed. We will provide a tracking number for all shipments, which will update with the estimated delivery date.

    Yes! A1Nautical LLC offers a return period of 30 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Special Order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. To obtain an RMA number, please send an email to sales@a1nautical.com or call 1-877-515-0942 and be sure to provide the original invoice number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15%; please contact the RMA department for details.


    1. Go to the item page of the product that you would like to order.

    2. Select the quantity of items that you would like to order and click “Add to Cart”

    3. Click "Check Out" in the pop up window.

    4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"

    5. Click "Continue to payment method" on the next screen

    6. Then fill in your credit card information and click "complete order" to finish the transaction.


    IMPORTANT: In order for us to send your order to a different address other than your billing address, we need a copy of your ID. You can either email us a picture of your ID to sales@a1nautical.com or you can fax it to us at (424) 254-3282. At checkout, enter the billing address when prompted for your address and then in the comments box enter the address that you want it shipped to. As soon as we receive your ID we will ship your order to that address. Thank you so much for your cooperation.

    Yes, you can track your order status and how it is being processed by following the 'Track Your Order' Link.

    We accept most major debit and credit cards including Visa, Discover, American Express and MasterCard.


    If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mis-typed your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at support@a1nautical.com with your order number/ details and we will check it for you.


    Unfortunately, orders cannot be changed or cancelled online. We begin preparing your order immediately after it is placed. This time frame makes it difficult for us to change or cancel your order; however, we'll do our very best to support your request. In case of cancellation please get in touch with us as soon as possible through the 'Contact Us' page.

    As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, leave the item intact in its packaging and do not use it. Please send photos and a description of the damage to support@a1nautical.com and we do our best to help you determine next steps, however, please note that once an item leaves the manufacturers the shipping company is the responsible party for any damages incurred during shipping.

    Affirm Overview and Application Process

    What is Affirm?

    Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

    Why buy with Affirm?

    • Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.

    • If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.

    • The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.

    • You don't need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.

    • You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.

    • Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.

    What is required to have an Affirm account?

    To sign up for Affirm, you must:

    • Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).

    • Not be a resident of Iowa (IA) or West Virginia (WV).

    • Provide a valid U.S. or APO/FPO/DPO home address.

    • Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.

    • Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.

    How does Affirm work?

    Affirm loan-application process steps:

    1. At checkout, choose Pay with Affirm.
    2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
    3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
    4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
    5. To accept Affirm's financing offer, click Confirm Loan and you're done.

    After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

    How does Affirm approve borrowers for loans?

    • Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number.

    • Affirm verifies your identity with this information and makes an instant loan decision.

    • Affirm bases its loan decision not only on your credit score, but also on several other data points. This means that you may be able to obtain financing from Affirm even if don't have an extensive credit history.

    Does Affirm perform a credit check? Does it impact my credit score?

    Although Affirm performs a credit check when you apply for a loan, this won't impact your credit score. However, if you're approved and decide to buy with Affirm, your loan and payments may affect your credit score. Paying on time can help you build a positive credit history.

    Why was I denied financing by Affirm?

    The merchant has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm, but isn't able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately Affirm's decision is final.

    Why was I asked to verify my identity?

    If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN, or requesting a photo of your ID. Affirm takes these steps in some cases to counter fraud and provide the most accurate credit decision they can.

    Why was I prompted to enter my income?

    Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.

    Why was I prompted for my checking account?

    Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. If you are prompted to link your checking account and would like to proceed, please provide the login information for your online bank account. Affirm does not store your online login credentials---they are transmitted securely to your bank.

    If Affirm asks you to link your checking account, Affirm won't be able to offer you credit if:

    • Your bank is not listed

    • You choose not to link your checking account
      You don't use online banking The username and / or password you provide is incorrect
      *You're unable to successfully connect your checking account

    Why is my bank not listed?

    Although Affirm is continually adding support for additional banks, they aren't able to connect to every bank at the present time. We apologize for the inconvenience. If you're unable to connect your bank, you'll need to complete your purchase with another payment method.

    Why was I prompted for a down payment?

    Affirm isn't always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can't be changed and must be made upon confirming your loan and before the loan offer expires.

    Will I see how much interest I am paying prior to accepting my loan?

    Yes! Affirm works hard to be completely transparent. You'll see the amount of interest you'll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you'll receive a rebate for any interest that hasn't yet accrued.

    Why can't customers outside the U.S. use Affirm?

    Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.

    Interest Rates and Fees

    What are Affirm's fees?

    The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fees.

    Why is my Affirm interest rate so high?

    When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

    This APR calculator will give you an idea of how much interest you actually pay: https://www.affirm.com/apr-calculator/

    When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.

    How is interest on an Affirm loan calculated?

    Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

    This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as "interest on interest," which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.

    Making Payments and Refunds

    How do I make my payments?

    Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don't risk missing a payment.

    Follow these steps to make a payment:

    1. Go to www.affirm.com/account.
    2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
    3. Enter this security PIN into the form on the next page and click Sign in.
    4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
    5. Make a payment using a debit card or ACH bank transfer.

    If I return an item, how do refunds work?

    A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.

    If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.

    Paid intetest

    We do not refund any paid interest.

    How long does it take to get my money back in the event of a return?

    A refund credit appears in your account within three to ten business days, depending on your bank's processing time.

    Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?

    You cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.

    Am I able to obtain a refund after my purchase?

    Refunds can be processed up to 365 days from the date your order is placed.

    When you use the discount code, you should enter your code in the discount code text box, which is located at the right side of the checkout page. 

    If you are placing the order on your mobile phone, the discount box is in the order summary. 

    You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.

     • Promo codes are for one time use only.

    • If violated any of the terms, the offer will be invalid.

    • Promo codes cannot be combined with any other promos. 

    • Promo codes cannot be applied to previously placed orders.

    • A minimum purchase amount might be required for some promotion code.

    • Every promo code has an expiry date, please refer to terms and conditions for each promo. 

    • In case of any dispute arising from campaigns, the decision from A1Nautical LLC shall be final.

    Remanufactured units are devices that were returned to the factory to be factory refurbished.  Remanufactured devices go through extensive testing to bring the units up to the same specifications as when they were manufactured as new, maintaining high quality standards. There is a section on our website dedicated specifically to remanufactured products.  All current A1Nautical remanufactured products are located there.  You can find this by following this link here.